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Hotel

System solution

Hotel solution services accurately answer the needs of hotels and their guests for modernization and efficiency.
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With ASTA hotel check in system, hotel operation can be enhanced and to be more efficient.

Insufficient employees can render the business operation slow. In order to increase customer satisfaction, sales, and work efficiency, ASTA proudly present our kiosk solution, which is a product of long cultivated experience and expertise.

The problems to be solved in hotels

Customers often face difficulties and wait for a long period of time during Hotel Check-In/Out or Payment session. On the other hand, receptionists also often face the same problems in processing the customer information. This situation always leads to the problems where receptionists are unable to fulfill customers' requests and causes negligence of other more important tasks.

  • Time-comsuming check-in / check-out procedures cause long queue in front of the reception.
  • Miscommunication due to different languages will cause dissatisfaction and stress.

The asta solution

Customers can use hotel self check in kiosk to complete the Check-In/Out processes by themselves.

  • Easy to use, take at most 3 minutes to complete the process.
  • It comes with multilingual feature, voice guidance, LED lights, and user-friendly.

The Benefits

Not only the guests' waiting time can be shortened and stress-free, but also receptionists' burden can be reduced and allocation of workforce will be more efficient. For both guests and hotel, this will be a better operation model.

  • Guests are no longer needed to wait at front desk for check in/out. They can complete its process at hotel kiosk quicker and easier.
  • Misunderstanding and worry that caused by language can be avoided. A stress-free dining process can improve customer satisfaction.

Case Study

Hotel
A brand-new hotel experience with Hotel Kiosk at Komune Living

Komune Living

With ASTA Hotel Kiosk, seamless self-directed check-in/out process is made possible at Komune Living. Not only it helps to reduce guests' waiting time and frustration, it... Read More
Hotel
Automation and simplification of Check-IN & OUT process by Hotel Kiosk.

IXORA HOTEL

We realized integration with Opera PMS of Oracle, which has big shares in the market of South-east Asian countries, and installed our Self Check-in & out KIOSK (Model : APS-3300A-HI) into IXORA Hotel of Penang States in Malaysia. Read More
More Case Study

PRODUCT LIST

Self Check-in & out Kiosk (STANDARD model)

Automated check-in&out systems lower the amount of employee time needed because guests can complete procedures on their own.
Guests no longer worry about confusing procedures or waiting in line for counter service, resulting in more customer satisfaction of stay.
Also, guests can pay by credit card & QR at this kiosk.

Devices equipped are listed below.
- Second monitor for advertisement
- LCD touch panel monitor
- Barcode & QR scanner
- Thermal Printer
- Credit card terminal
- ID card reader
- Passport Scanner
- Room Keycard Dispenser
- Signature Pad (Optional)

Screen Flow Movie
Check-in : https://youtu.be/EpqQdNNws28
Check-out : https://youtu.be/CPXbCg9kfuU
Walk-in : https://youtu.be/PUug0GRKrUM

Check in

Check out

Walk in

Self Check-in & out Kiosk (SLIM model)

Automated check-in&out systems lower the amount of employee time needed because guests can complete procedures on their own.
Guests can pay by not only credit card & QR but also cash (Optionally) so they can complete all process together.

Devices equipped are listed below.
- 23.8 inches LCD touch panel monitor
- Barcode & QR scanner
- Thermal Printer
- Credit card terminal
- ID card reader
- Passport Scanner
- Room Keycard Dispenser
- Side Cabinet for Cash Note Dispenser (Optional)

Self Check-in & out Kiosk (CABINET model)

Automated check-in&out systems lower the amount of employee time needed because guests can complete procedures on their own.
This kiosk is made by wooden cabinet and designed with compact.
Therefore, you can customize your ideal Kiosk form or size, functions depending on your needs and budget !!

FAQ

  • Can Kiosk integrate with our current PMS (host system)?
  • Yes, but will depends on the PMS specification.
  • Can Kiosk intefrate with our current key card system?
  • Yes, but will depends on the key card system specification.
  • Can passsport image be saved?
  • Yes, it can be saved into folder you specified.
  • Can the Kiosk color be modified to match our hotel’s interior design?
  • Yes, we can propose various color wrapping following your hotel concepts.
  • Is language selection on screen and voice guidance available?
  • Yes, up to 4 language which you can choose.
  • Can our current reception counter’s check-in & out flow, all be automatized at Kiosk?
  • Possible, we will study your current flow and suggest the most appropriate and cost effective automation solution.

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